Urbbizhub

Returning Online Orders

Returning online orders is easy and FREE for UK! Return within 30 days from the date of delivery following these steps:

1. Enter your order details here to go to your Order History.
2. Select the order you want to return and click the Return Items button.
3. Download, print or use a QR Code to get your FREE pre-paid returns label.

Returning In-Store Purchases

In-store purchases may be returned to any store within 30 days from receipt. Please note that items purchased in our stores cannot be returned via post. Most returns will be credited back to your original payment method within 3-5 working days.

Purchases made in-store must be returned in the same country of purchase.

Exchanging Online Orders

You can exchange your online order within 30 days, with 7 days to send your items back to us. Follow the steps below:

1. Enter your order details here to go to your Order History.
2. Select the order you want to exchange and click the Exchange Items button.
3. Return your item through your selected method within 7 days.

Returning Furniture

Furniture items in saleable condition and wrapped in their original packaging may be returned or exchanged within 30 days from the date of delivery. To arrange a furniture return, please contact Customer Service.